Privacy Policy

At Sunrise Slots Casino, we understand that your privacy is of the utmost importance. We are fully committed to safeguarding your personal information and ensuring that it is handled securely, responsibly, and transparently. This Privacy Policy explains how we collect, use, and protect your data while providing you with the best gaming experience possible. We encourage you to read this policy carefully, ensuring that you can make informed decisions when using our services.

Data Processing

This Privacy Policy highlights our compliance with relevant gambling regulations, including the proper handling of players' personal data. The processing of this data is essential to provide you with access to our games, promotions, and support services.

Sunrise Slots Casino is operated by Horizon Gaming Ltd., a company registered in Curacao. We are licensed and regulated by the Curacao Gaming Authority to ensure a safe and regulated environment for all our players.

By accessing and using our services, you consent to the terms of this Privacy Policy. As we may update this policy periodically, we recommend that you review it regularly. Your continued use of our platform signifies your acceptance of any changes.

Collection of Information

We collect various types of personal information through our website to enhance your experience, including but not limited to:

1. Registration and Communication Data: Information provided during account registration or while communicating with us, such as your name, contact details, and identification documents.
2. Interaction Records: Logs of communications through email, live chat, or customer support channels.
3. Transaction and Usage Data: Details of financial transactions and your activity on the site, such as deposits, withdrawals, and game plays.
4. Compliance Documentation: Required documents for identity verification and adherence to regulatory requirements.

Usage of Information

The personal data we collect is used for the following purposes:

1. Processing transactions and managing your bets.
2. Delivering the services you request and providing customer support.
3. Conducting verification checks and ensuring compliance with legal obligations.
4. Sending promotional content, with your explicit consent.
5. Complying with anti-money laundering (AML) and other regulatory requirements.
6. Preventing and detecting fraudulent activities to ensure a secure gaming environment.
7. Conducting research and improving our services to better serve our users.

Marketing Communications

With your consent, we may send you marketing materials about Sunrise Slots Casino’s latest promotions, games, and bonuses. You can opt-out of receiving these communications at any time through your account settings or by contacting our customer support team.

Disclosure of Information

Your personal data is never sold or rented to third parties. However, we may share your data with trusted parties for the following purposes:

1. Within Our Group: To facilitate the delivery of our services.
2. With Trusted Partners: To assist with processing and to comply with our legal obligations.
3. With Third-Party Providers: For essential tasks such as payment processing and identity verification.

All data sharing is conducted under strict confidentiality agreements to ensure that your personal information remains secure.

Data Security and Retention

Sunrise Slots Casino employs robust security measures to protect your personal data, ensuring compliance with legal standards and industry best practices. Your data will be retained only for as long as necessary to fulfill regulatory requirements, including a minimum of five years following account closure, as mandated by anti-money laundering laws.

Cookies and Tracking

To improve your gaming experience, we use cookies and similar tracking technologies. These tools allow us to analyze site usage, enhance functionality, and support our marketing efforts. You can manage your cookie preferences through your browser settings, but please be aware that restricting cookies may impact your ability to use some features of our website.

Your Rights and Contact Information

You have the right to access, correct, or request the deletion of your personal data. You may also object to the use of your information for marketing purposes. If you have any questions or concerns, you can contact our Data Protection Officer (DPO) via email. Under the General Data Protection Regulation (GDPR), you also have the right to file complaints with the relevant regulatory authorities.

This Privacy Policy reflects our dedication to maintaining a secure, compliant, and enjoyable gaming environment. If you have any questions or need assistance regarding your personal data, please do not hesitate to contact us.